Branding your Help Center

Article author
Vera Yang

You can change the look-and-feel of the Help Center using theme setting controls including color pickers and font choosers. For example, you can change the logo, colors and fonts to bring your Help Center into line with your company’s branding guidelines.

In addition to updating branding with options in the Settings panel, you can control search behavior and whether or not certain page elements like comments appear.

Updating colors

By default, there are seven colors you can change in your Help Center, including:

  • Primary color
  • Primary text color
  • Heading color
  • Text color
  • Link color
  • Outline color
  • Background color

To update your Help Center colors

  1. In Guide, click the Customize design icon (Customize icon) in the sidebar.
  2. Click the theme you want to update. The theme page opens.
  3. In the Settings panel, click Colors.

    Theme settings panel

  4. Click the color box beside any of the options, then use the color selector to chose a color or manually enter the number for your color.

    The color updates in the preview window.

    Click away from the color box and the color choice is saved.

  5. Repeat for other colors you want to change.
  6. When you’ve finished updating your colors, click Publish.

    The changes are applied to the theme.

  7. Click Back to return to the Themes page.

Updating fonts

You can change the font for headings and text by default. A list of several built-in font options are available to you.

To update your Help Center fonts

  1. In Guide, click the Customize design icon (Customize icon) in the sidebar.
  2. Click the theme you want to update. The theme page opens.
  3. In the Settings panel, click Fonts.
  4. To change the heading font, click the drop-down menu under Heading, then select a font for your heading.

    The font updates in the preview window.

  5. To change the text font, click the drop-down menu under Text, then select a font for the text.

    The font updates in the preview window.

  6. When you’ve finished updating your fonts, click Publish.

    The changes are applied to the theme.

  7. Click Back to return to the Themes page.

See Using Google fonts in your theme tp learn about how to use Google Fonts with your theme instead of websafe system fonts.

Updating the logo and favicon

You can change the logo and favicon for your Help Center. The logo appears in the header for your Help Center. The favicon is the small image displayed in the browser tab and next to the URL in the browser’s address bar.

For information on uploading your own images and other branding assets to use here, see Uploading and using your own assets.

To update the logo and favicon your Help Center theme

  1. In Guide, click the Customize design icon (Customize icon) in the sidebar.
  2. Click the theme you want to update. The theme page opens.
  3. In the Settings panel, click Brand.
  4. If you want to change the logo, under Logo, click Replace to browse to and select an image.

    The recommended image size is 200px by 50px. For the Copenhagen theme, the recommended maximum height is 37px.

    If the width or height of the image exceeds the recommended size, the image is scaled down to keep the aspect ratio constant. The image background should be transparent or match the background color of the header.

  5. If you want to change the favicon, under Favicon, click Replace to browse to and select an image.

    For best results, make sure the favicon is a square image. The image is scaled to fit the display dimensions.

  6. To change back to the default image for the logo or favicon, click Revert.
  7. When you’ve finished updating your logo or favicon, click Publish.

    The changes are applied to the theme.

  8. Click Back to return to the Themes page.

Updating the images for your theme

The standard Copenhagen theme comes with three images that you can replace:

  • Hero image, appears at the top of the home page (in the default Copenhagen Plus theme)

    Home banner

  • Community hero image, appears at the top of the Community topics page (in the default Copenhagen Plus theme)

    Community banner

To update the images in your theme

  1. In Guide, click the Customize design (Customize icon) icon in the sidebar.
  2. In the Settings panel, click Images.
  3. Under any of the images that appear in the Settings panel, click Replace to browse to and select an image.

    • For the Hero image the recommend size is 1600x300px.

      You can use an image that is less than 1600px wide if you are concerned about load time, but ensure that your image is at least 300px in height so that is does not appear stretched. If the image exceeds the recommended size, the image is scaled to keep the aspect ratio constant and a maximum height of 300px.

    • For the Community banner, the height should be less than 300px to avoid stretching.

      The image appears in the Settings panel. If you don’t want to use the image, you can click Revert to go back to the default image.

  4. Repeat for the other images, if you want to replace them.
  5. When you’ve finished updating your images, click Publish.

    The changes are applied to the theme.

  6. Click Back to return to the Themes page.

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