Removing the Web Widget from your website

Article author
Jess Bezos

You can remove individual instances of your widget by deleting the code from the web page or Help Center. You can turn off all instances of the widget by disabling it in Zendesk Support.

To remove the widget from a web page

To remove the widget from your Help Center

  1. Click the Admin icon (Manage icon) in the sidebar, then select Channels > Widget.
  2. Click the Setup tab.
  3. Click the Add to Help Center toggle to remove the widget.

To disable the widget and prevent it from appearing on your website and Help Center

  1. Click the Admin icon (Manage icon) in the sidebar, then select Channels > Widget.
  2. Click the Customization tab.

  3. Beside Contact form, Chat, and Help Center, click each toggle to Off.

    Admin disable

    All three widget components must be turned off.

  4. Click Save. The widget will not appear on your website or Help Center.

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