The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manually arrange topics. Agents and moderators don’t have the permissions to make these changes.
Reordering discussion topics
You can manually reorder your community discussion topics. You cannot reorder the posts within a topic.
To manually reorder topics
- In Guide, click the Arrange content () icon in the sidebar, then click Arrange topics.
Click any community topic, then drag it to another place in the order.
- Click Save when you’re finished.
For information about managing community posts within discussion topics, see Managing community posts.