How do I get around the community? Planned

Post author
Jess Bezos

This forum is for Zendesk Admins, Agents, or people who are interested in learning more about Zendesk to ask and answer questions, share tips and best practices, and discuss uses of Zendesk products.

There are three primary things you can do in the Zendesk Community:

  1. Ask a question - i.e. how to set something up, troubleshooting, etc.
  2. Share a tip - have you figured out a great trigger setup or Guide theme customization? Write it up to share with other users!
  3. Provide product feedback - is there something you’d like to see in the product? Let our product teams know.

We have topics for each of these purposes broken down by product. If you want to ask a question related to Zendesk Chat, you would post in the Chat Q&A and Troubleshooting topic. If you have product feedback about Guide, you would post in the Guide product feedback topic and so on. For a full list of topics, go to the community home page and click on the “topics” tab.



  • Elizabeth Holmes

    Cool, thanks for sharing this info. I’ll give it a go!

  • Chris Reeves

    What types of posts should we be posting into the “General discussion”?

  • Jess Bezos

    A General Discussion topic is a place for users to discuss issues that don’t quite fit in the other topics. Just give it a go and we can redirect you if required.